Q. How long will my order take to deliver?

A. We endeavour to dispatch all orders by the next business day. Delivery within Australia is via Australia Post and will take between 3-5 business days depending the state you are based (we dispatch from Sydney). Overseas orders will take around 10 business days. We will send you a dispatch confirmation with tracking details so you can also track your order while in transit.


Q. When there is a discount or promotional offer, how do I apply a discount code?

A. Once you have selected your items to purchase, go to the Cart and there is a section noted as "Enter a promo code". This is before the Checkout step. Type the relevant code (case sensitive). The discount / offer will then be applied. Then click Checkout to complete the transaction.

Q. Do you accept Afterpay?

A. Currently we do not offer Afterpay as a payment method. We can however accept most credit and debit cards and Paypal. 

Q. What products are best suited to MY skin type?

A. We have a dedicated page outlining which products are best suited to all skin types. Just click "Your Skin Type" at the header menu or scroll down on the main page. 

Q. Is your packaging recyclable?

A. Yes, all our products use bottles and containers that are recyclable. 

Q. Do you ship overseas?

A. Yes, we currently send to select countries (including United States, UK, France, Italy, New Zealand). If you have any queries, feel free to contact us via the Chat Widget or email us at info@antidoteessentials.com

Q. What is the shelf life of your products?

A. Our products have a 12 month shelf life after opening, with the exception of the Clay Masks (over 6 months).

Q. Do you use preservatives in your products?

A. Due to the high concentration of natural ingredients in our products we have to use some level of preservation to ensure your safety, their viability and shelf life. We do use the best natural alternatives where possible and do not use any parabens or sulphates. Refer to the Ingredients page (link found at the header menu) for a FULL list of each product's ingredients and a glossary.

Q. Are your products available in stores?

A. We are exclusively online at antidoteessentials.com 

Q. Do you have products for men and women?

A. Our range is completely unisex with products suited to a range of skin types rather than gender. Refer to "Your Skin Type" at the header menu.